Location: Chennai, India
Responsibilities:
• As a CoreStack Customer/Cloud Success Manager, you will guide & advise a wide variety of customers, ensure they launch CoreStack successfully and are continually deriving business value.
• This role focuses on post-sales engagement, and you'll work closely with customers to discover their business needs, challenges and advice on how to use CoreStack to address their cloud governance challenges
• Collaborate closely with engineering teams, Sales and customers to capture key success factors, use cases and ensure successful product adoption.
• Act as a Product CSM, understanding cloud infrastructure footprint of the customer and driving customer success initiatives.
• Demonstrate proficiency in at least one major public cloud platform (AWS/Azure/GCP/OCI). Knowledge of services and their usage by Application teams.
• Utilize your cloud expertise to provide hands-on support and guidance to customers, ensuring their success in adopting and utilizing CoreStack solutions.
• Customer Success Manager acts as a liaison between service and sales, incorporating product expertise and customer feedback.
• Working closely with CoreStack Sales and Product Team, to provide inputs on strategic customer plans to help identify areas where existing customers could improve their use of CoreStack.
• Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars. You are required to create knowledge-based articles, product tutorials and raising customer awareness.
• Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals.
Requirements:
• Relevant experience of between 8-12 years with minimum of 4 years in customer facing role.
• A proven track record in services and/or support management for a SaaS solution with at least 2 years working in a SaaS environment.
• Expertise in public cloud – AWS, Azure, and/or GCP with Associate level certification.
• Strong organization and presentation skills.
• Passion towards driving customer success
• Excellent customer relationship and communication skills
• The ability to manage and drive many high-priority tasks at the same time.
• Ability to collaborate with Sales teams
CoreStack offers:
• Competitive salary
• Competitive benefit package with appreciable equity
• Exciting, fast-paced and entrepreneurial culture
• Health insurance and other company benefits